About Floretly
We’re a family-oriented team, just like many of our customers. Our commitment to family values drives us to offer you customer service from a team that genuinely cares. Whether you’re placing an order, discussing a query, or facing unexpected issues (because we’re human, and that happens!), we’re here to assist you. Simply use the contact details provided on this page, and if you prefer, we also offer web chat during our opening hours.
Frequently Asked Questions
Delivery
What are the delivery options offered by Floretly?
Floretly offers reliable same-day delivery for orders placed before 5 PM in Abu Dhabi. We aim to provide a convenient and timely delivery experience for our customers. Please refer to our delivery information page for details on delivery times and covered areas.
Can I track the status of my delivery?
Yes, you can track the status of your order through your Floretly account. Once your order is dispatched, you will receive a tracking number, allowing you to monitor the delivery progress.
What happens if the recipient is not available during the delivery?
In the event that the recipient is not available, our dedicated delivery team will make every effort to contact them. If re-delivery is not possible, the order will be returned to our facility, and our customer service team will assist you in arranging an alternative delivery time..
Can I schedule a specific delivery time?
While specific delivery times cannot be guaranteed, you can include special instructions during the checkout process. We will do our best to accommodate your request, taking into consideration the delivery route and schedule.
Ordering
How do I place an order on Floretly?
- Visit our website at www.floretly.com.
- Browse through our exquisite floral arrangements and select your desired products.
- Click on the ‘Place Order’ button, proceed to checkout, and fill in your details.
Can I modify or cancel my order after placing it?
- Once an order is confirmed, modifications or cancellations may not be possible due to our quick processing times.
- Contact our customer service team immediately, and we will assist you to the best of our ability.
Can I include a personalized message with my order?
- Yes, you can include a personalized message during the checkout process.
- Your message will be included on a card with the floral arrangement.
Is there a limit to the number of items I can order in one transaction?
No, there is no specific limit. You can order as many items as you desire in a single transaction.
