Frequently Asked Questions
How do I place an order on Floretly?
- Visit our website at www.floretly.com.
- Browse through our exquisite floral arrangements and select your desired products.
- Click on the ‘Place Order’ button, proceed to checkout, and fill in your details.
Can I modify or cancel my order after placing it?
- Once an order is confirmed, modifications or cancellations may not be possible due to our quick processing times.
- Contact our customer service team immediately, and we will assist you to the best of our ability.
Can I include a personalized message with my order?
- Yes, you can include a personalized message during the checkout process.
- Your message will be included on a card with the floral arrangement.
Is there a limit to the number of items I can order in one transaction?
No, there is no specific limit. You can order as many items as you desire in a single transaction.
How can I track the status of my order?
- Once your order is dispatched, you will receive a tracking email.
- Click on the link within the email to track your order.
- Registered customers can find the tracking link under “order history” after logging into their accounts.
Can I specify a delivery date for my order?
- Yes, you can specify your preferred delivery date during the checkout process.
- We will make every effort to deliver on the specified date.
Do you offer same day delivery?
Yes, orders placed before 5PM are eligible for same-day delivery in Abu Dhabi.
Can I schedule a specific delivery time?
- Unfortunately, we cannot guarantee specific delivery times.
- Deliveries can take place between 8 am and 6 pm.
What if the recipient is not available during the delivery?
- If the recipient is not available, our delivery team will attempt to contact them.
- If re-delivery is not possible, the order will be returned to our facility, and our customer service team will assist in arranging an alternative delivery time.
Do you deliver to PO boxes?
No, we do not deliver to PO boxes. We require valid street addresses for all deliveries.
How are floral arrangements packaged for delivery?
- Floretly takes great care in packaging floral arrangements to ensure they arrive in pristine condition.
- Each arrangement is carefully arranged and placed in a secure container to prevent damage during transit.
What if I have specific delivery instructions?
- You can include special instructions during the checkout process.
- We will do our best to accommodate your requests, taking into consideration the delivery route and schedule.
Is there an option for express or expedited delivery?
Yes, you can choose our expedited delivery for an additional fee to guarantee delivery on the day of your choice.
What happens if there is an issue with my order?
If you encounter any issues with your order, contact our customer service team at [email protected] or +971 2 642 7196.
Which cards do you accept?
Floretly accepts most credit/debit cards worldwide, including Visa, Visa Debit, Mastercard, Mastercard Debit, Visa Electron, Delta, American Express, Visa Purchasing, Solo, Switch/Maestro, and JCB.
Can I pay with American Express (Amex)?
Yes, Floretly gladly accepts payments made with American Express cards.
I have a foreign card; can I still order?
- Yes, you can use most credit/debit cards from around the world to place your order.
- All payments will be processed in AED and converted to your local currency at the exchange rate set by your card-issuing bank.
Is the payment secure?
- Yes, Floretly prioritizes the security of your payments.
- All transactions are encrypted using 128bit SSL, providing the highest level of security.
- We partner with trusted payment processing companies, including Braintree, PayPal, and Stripe.
Why are additional transactions showing in my banking app?
- When you use your debit card to pay online, it may appear immediately in your account as a pending transaction.
- This reserved amount affects your available balance but does not impact your actual account balance until the payment is processed.
- Most banks release the reserved amount after 1 to 3 days, but it may take up to 7 days for some banks.
- The pending transaction will no longer be visible, and your available balance will return to its original state.
Can I include a message?
- Yes, all orders on Floretly include a personal message.
- Enter your message during the checkout process.
- Your message can be printed on a standard Floretly greetings card for free or on a premium card starting from AED 25.
Where will the message be located?
Your personalized message will be included in the box along with your flowers.
Will my message be anonymous?
- Absolutely. The only information sent with the gift is the personal message.
- We do not share any other details, and we refrain from sending an invoice or receipt with the gift. Email confirmation is the only communication sent.
- Rest assured, we strictly adhere to the Data Protection Act to safeguard your personal details.
How long can my message be?
- The personal message has a maximum limit of eight lines, with each line consisting of Forty characters.
- For an extra special touch, consider upgrading to a premium greetings card. This allows for a longer, more personalized message with options for fonts, colors, and more.
- You will have the chance to preview your message before finalizing your order, ensuring it meets your expectations.
